Understanding Our Terms of Service
At Maple Hearth Eatery, we are committed to providing an exceptional culinary experience. To ensure clarity and foster a smooth engagement for all our valued guests and partners, we've outlined our terms of service. These guidelines cover your use of our website, reservation procedures, and engagement with our various services.
Your understanding and acceptance of these terms are implied through your continued use of our website and services.
Terms of Service Overview
These Terms of Service apply to all users and visitors of the Maple Hearth Eatery website, located at www.maplehearth.ca, and any services provided through it, including but not limited to online reservations, catering inquiries, and workshop registrations. By accessing or using our website and services, you agree to be bound by these terms.
- Scope of Terms: These terms govern your interaction with our digital platforms and all facets of our restaurant services, from browsing menus to booking private events.
- Acceptance of Terms: Your continued use of our website or engagement with our services signifies your explicit acceptance of these Terms of Service. If you do not agree, please refrain from using our services.
- Updates and Modifications: Maple Hearth Eatery reserves the right to modify or update these terms at any time without prior notice. The most current version will always be available on our website. We encourage you to review them periodically.
- Contact for Questions: Should you have any questions or require clarification regarding these terms, please do not hesitate to contact us directly at [email protected] or by calling (416) 555-0876.
Reservation and Cancellation Policies
To ensure a seamless dining experience for all our guests, please familiarize yourself with our reservation and cancellation guidelines.
- Reservation Confirmation & Modification: All reservations made online are subject to email confirmation. To modify or inquire about your confirmed reservation, please reply to your confirmation email or call us directly.
- Standard Cancellation Policy: For regular dining reservations (up to 6 guests), we require a minimum of 48 hours' notice for cancellations or modifications.
- No-Show Policy: Failure to provide the required notice for cancellation or a no-show may result in a charge equal to an estimated per-person dining cost, applied to the credit card used to secure the reservation.
- Special Events & Private Dining: Reservations for special events, private dining, or parties of 7 or more guests are subject to specific contracts and bespoke cancellation policies, which will be provided at the time of booking.
Website Use and Intellectual Property
Your use of the Maple Hearth Eatery website is subject to the following terms regarding acceptable use and protection of intellectual property.
- Acceptable Use: The website is intended for informational and reservation purposes only. You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the site.
- Intellectual Property: All content on this website, including text, graphics, logos, images, and software, is the property of Maple Hearth Eatery or its content suppliers and is protected by Canadian and international copyright laws. Unauthorized reproduction or distribution is strictly prohibited.
- User-Generated Content: If the website allows for user-generated content (e.g., reviews), you grant Maple Hearth Eatery a non-exclusive, royalty-free license to use, reproduce, modify, and publish such content. You are solely responsible for your content and ensure it does not violate any third-party rights.
- Privacy & Data Protection: Your privacy is paramount. Our practices regarding the collection, use, and storage of your personal data are detailed in our separate Privacy Policy.
Liability and Dispute Resolution
Maple Hearth Eatery is dedicated to providing high-quality service. This section outlines our service commitments, limitations of liability, and procedures for resolving any disagreements.
- Service Delivery Standards: We strive to maintain the highest standards of culinary excellence and guest service. While we endeavor for perfection, unforeseen circumstances may arise.
- Limitation of Liability: Maple Hearth Eatery, its affiliates, and employees will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our website or services.
- Dispute Resolution: In the event of a dispute, we encourage direct communication to seek an amicable resolution. Please contact us immediately with any concerns. If a resolution cannot be reached informally, disputes may be subject to mediation or arbitration as agreed upon by both parties.
- Governing Law & Jurisdiction: These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any legal action or proceeding related to these terms shall be brought exclusively in the courts located in Toronto, Ontario.
