Privacy Policy

At Maple Hearth Eatery, your privacy is paramount. This policy outlines how we collect, use, disclose, and safeguard your information, ensuring transparency and building trust.

Our Commitment to Your Privacy

Maple Hearth Eatery is dedicated to maintaining the privacy and security of your personal information. This policy elaborates on our practices concerning data collected from website visits, reservations, online orders, event bookings, and other interactions with our establishment. By engaging with our services, you acknowledge and agree to the terms outlined in this Privacy Policy. We adhere strictly to Canadian privacy laws and best practices.

An abstract graphic of interlocking gears and a shield, symbolizing data protection and security.
Ensuring the integrity of your personal information.

Scope and Contact

This policy applies to all personal information collected by Maple Hearth Eatery. Should you have any questions or concerns regarding our privacy practices, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: (416) 555-0876
  • Address: 2847 Yonge Street, Unit 105, Toronto, ON, M4N 2K9, Canada

We are committed to responding to all inquiries promptly and transparently.

Information We Collect

We collect various types of information to provide and improve our services, ensuring a tailored and seamless experience for our guests. The data collected is always done so with your consent or a legitimate business purpose.

Information You Provide Directly:

  • Restaurant Reservations & Dining Preferences: When you book a table, we collect your name, contact information (phone, email), number of guests, desired date/time, and any dietary restrictions or special requests to ensure a personalized dining experience.
  • Catering & Private Events: For event inquiries, we gather details such as your name, organization, contact information, event date, guest count, and specific event requirements.
  • Online Orders & Payments: For takeout or delivery, we collect your name, delivery address, phone number, order details, and payment information. Payment transactions are processed via secure, third-party payment gateways.
  • Culinary Workshops & Newsletter Sign-ups: We collect names and email addresses for workshop registrations and marketing communications, based on your consent.

Information Collected Automatically:

When you visit our website, certain non-personally identifiable information is collected automatically to enhance your browsing experience and for analytical purposes.

  • Website Usage Data: This includes IP addresses, browser type, operating system, referring URLs, pages viewed, and session duration.
  • Cookies and Tracking Technologies: We use cookies to understand website traffic, remember your preferences, and provide relevant content. You can manage cookie preferences through your browser settings.

How We Use Your Information

The information we collect is primarily used to deliver our services, enhance your experience, and for legitimate business operations. We commit to using your data responsibly and only for the purposes for which it was collected.

Service Delivery & Management
To process and confirm your reservations, manage catering and private event bookings, fulfil online orders, and personalize your dining experience based on your preferences and dietary needs.
Communication & Marketing
To send reservation confirmations, order updates, and, with your consent, periodic newsletters, special offers, or event invitations. You can opt-out of marketing communications at any time.
Service Improvement & Analytics
To analyze website usage, understand customer behaviour, and gather insights to improve our menu offerings, service quality, and website functionality. This often involves aggregated, anonymized data.
Legal Compliance & Security
To comply with legal obligations, prevent fraud, enforce our terms and conditions, and protect the security and integrity of our systems and data.

Your Privacy Rights

You have specific rights regarding your personal information under applicable privacy laws. Maple Hearth Eatery is committed to facilitating the exercise of these rights.

Accessing, Correcting, and Deleting Your Data:

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal information. To do so, please contact our privacy team at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days.

Opting Out of Marketing Communications:

If you no longer wish to receive marketing emails from Maple Hearth Eatery, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

Complaints and Concerns:

If you have concerns about our privacy practices or believe your privacy rights have been violated, please contact us first. We are committed to resolving any issues promptly and fairly. If unsatisfied with our resolution, you may have the right to lodge a complaint with the relevant supervisory authority in Canada.

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.